Privacy Policy
1. Introduction
At Styling Spaces, we value discretion, trust, and professionalism in every project we undertake. This extends beyond styling your property to how we handle your personal information.
This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By accessing our website (https://www.stylingspaces.melbourne) or engaging our services, you agree to the terms set out below.
2. What Personal Information We Collect
To deliver a tailored and seamless experience, we may collect personal information such as:
Your name, email address, and phone number
Property address and project details
Styling preferences, timelines, and budget considerations
Any information you choose to share with us through enquiries or consultations
We may also collect technical information including your IP address, browser type, and how you interact with our website.
3. How We Collect Your Information
We collect information in a considered and transparent way, including when you:
Submit an enquiry through our website
Contact us directly via phone or email
Engage us for a styling project
Browse our website, where certain data is collected automatically through cookies and analytics tools
Where possible, we collect information directly from you to ensure accuracy and relevance.
4. Why We Collect Your Information
Your information allows us to provide a thoughtful, personalised service. We use it to:
Respond to enquiries and prepare proposals
Plan and deliver styling projects
Communicate throughout your engagement with us
Improve our website and overall client experience
Measure and refine our marketing efforts
We only collect information that is necessary to support these purposes.
5. Google Analytics
We use Google Analytics to better understand how visitors interact with our website so we can refine both design and user experience.
Google Analytics uses cookies and similar technologies to collect information such as browsing behaviour, pages visited, and time spent on the site. This data may include your IP address and is transmitted to Google servers, which may be located overseas.
Google requires that this use is disclosed in a privacy policy, including how data is collected and processed.
The insights gathered help us continuously improve the experience we offer, from first click to final enquiry.
6. Google Ads and Remarketing
We use Google Ads to showcase our services to homeowners, agents, and developers who may benefit from professional property styling.
This includes remarketing, which means you may see Styling Spaces advertisements after visiting our website. Google and other third-party vendors use cookies and device identifiers to display these ads based on previous interactions.
These tools allow us to present relevant, considered messaging rather than generic advertising.
You can manage or opt out of personalised advertising through your Google account settings.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and to understand how our website is used.
These technologies help us:
Maintain website functionality
Analyse performance
Deliver more relevant advertising
You can control or disable cookies through your browser settings, though this may affect how the website functions.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity.
Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement (https://www.microsoft.com/en-gb/privacy/privacystatement)
8. Data Security
We take reasonable steps to ensure your personal information is stored securely and protected from unauthorised access, misuse, or disclosure.
While we follow best practices, no online system can be completely secure, and we encourage sensible precautions when sharing information online.
9. Disclosure of Personal Information
We may share your information with trusted third parties where necessary to deliver our services or operate our business effectively. This may include:
Contractors and suppliers involved in your project
Technology providers such as website hosting, analytics, and advertising platforms
Professional advisers such as accountants or legal consultants
Where this occurs, we take reasonable steps to ensure your information is handled appropriately.
We do not sell your personal information.
10. Overseas Disclosure
Some of the platforms we use, including Google services, may store or process data outside Australia.
We take reasonable steps to ensure that any overseas handling of your information aligns with applicable privacy standards.
11. Access and Correction
You may request access to the personal information we hold about you and request corrections if needed.
We aim to keep your information accurate, up to date, and relevant.
12. Retention of Information
We retain personal information only for as long as it is required to deliver our services or meet legal obligations.
13. Complaints
If you have any concerns about how your information has been handled, we encourage you to contact us directly so we can resolve the matter promptly.
If required, you may also contact the Office of the Australian Information Commissioner.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The most current version will always be available on our website.
15. Contact Us
Styling Spaces
Website: https://www.stylingspaces.melbourne
Email: admin@stylingspaces.com.au
Phone: 1300 931 279